Frequently Asked Questions
About Our Company And Culture
How Do I Know This Is Legit?
We totally understand your concern. Here are some reasons why you can trust us:
If you have any questions, feel free to email us. We’re here to help and ensure you have all the information you need.
How Do You Treat Employees?
We’re all about showing employees the utmost respect they deserve. Our approach is built on fairness, inclusivity, and appreciation for everyone’s contributions. Our HR members are the real MVPs, always on standby to lend an ear or a helping hand.
We understand that life happens, so we encourage our online remote VAs to reach out to their respective HR representatives with any concerns. It could be a small hiccup or something a bit more serious — doesn’t matter, we’re here for it. This allows us to offer support whenever and wherever it’s needed.
What Is The Company Culture Like?
Our company culture is all about having each other’s backs and growing — both as professionals and individuals. We strive to create a positive and inclusive environment where every voice matters and where your ideas are not just heard but anticipated.
We also believe in maintaining a healthy work-life balance so that you can excel both professionally and personally. We celebrate all achievements, big and small, and offer plenty of opportunities for learning and development. Our culture is friendly, welcoming, and dedicated to helping everyone succeed. We can’t wait for you to join our team and be part of our family!
What Does A Typical Workday Look Like For Our VAs?
At our company, VAs kick off their workday at midnight, PHT time. Once logged in, their team leaders assign them tasks to complete.
While we value productivity, we also recognize the importance of maintaining balance and well-being. Our VAs enjoy a structured schedule with a 10-minute break two hours into the shift and another 10-minute break two hours after lunch to recharge and refuel. Our team members also have the option to take a paid lunch break in the middle of the work day. Plus, as a little extra perk, we regularly have Free Lunch Fridays to end the week on a high note.
Throughout the day, VAs keep Google Meet open in the background. This allows them to ask questions about their work, seek clarification, and communicate more effectively. It’s not just about getting work done; it’s also a great way to stay connected and build a sense of teamwork and collaboration.
As the workday comes to a close after 8 hours, our VAs make sure they’ve completed their tasks, checked off their to-do lists, and caught up on any new instructions or developments. Our team members log out each day knowing they’re valued and appreciated for all the hard work they’ve put in.
Do You Offer Opportunities For Career Growth?
Absolutely! We love helping our Filipino VAs grow and succeed. We offer plenty of opportunities for career development, including training programs, mentorship, and access to industry resources. Our goal is to support you in enhancing your skills and advancing in your career.
We also encourage internal promotions and provide clear pathways for career progression within the company. Whether you’re looking to develop new skills, take on more responsibilities, or move into a leadership role, we’re here to help you achieve your career goals. We’re committed to your growth and success!
How Do You Promote Work-Life Balance?
We take work-life balance seriously around here. Our fixed schedules are designed to ensure you don’t work more than necessary. Once you’re off the clock, your time is entirely yours – kick back, relax, or dive into your hobbies! While we do have some sweet overtime perks, remember that it’s equally important to take it easy and enjoy some downtime. We understand that the graveyard shift can be tough, so we aim to prevent burnout and health issues.
Plus, our fully remote, work-from-home setup eliminates the need for commuting, giving you more time for self-care and family duties. We provide a supportive and understanding work environment where you can discuss any challenges you’re facing, allowing us to help you find the right balance. Your well-being is our priority, and we’re here to support you every step of the way.
What Support Do You Offer For Employees' Mental Health?
We believe that happy employees are the heart of our company, and we’re committed to supporting your mental health. That’s why we established our weekly “calming care” benefit. Every week, five deserving virtual assistants are selected to enjoy a company-sponsored self-care treat. Whether it’s a soothing massage, a fresh manicure and pedicure, or any other relaxing activity you love, it’s on us!
Additionally, each team has a friendly HR liaison who checks in regularly to see how you’re doing and offers support when you need it.
What Values Are Most Important To The Company?
Loyalty and honesty are at the heart of everything we do. At our company, we believe loyalty helps us create a tight-knit community where everyone feels committed and supported, leading to a supportive and collaborative work environment. Meanwhile, honesty is all about trust and transparency. We want to ensure that every interaction is built on integrity and open communication. These values guide our every decision and action within the company, helping us maintain a positive and ethical workplace culture.
Why Are You Always Hiring?
Many of the world’s most successful companies, like Google, Apple, and Nike, are always hiring—not because of high turnover, but because they’re constantly growing, innovating, and investing in top talent. Our company follows the same philosophy. We’re expanding, creating new opportunities, and looking for skilled professionals who want to grow with us. Instead of waiting until positions are empty, we build a strong pipeline of talent so that when the right opportunity arises, we can bring on the best people immediately. We see hiring as a sign of progress, not a problem.
What You’ll Do As A VA
What Kind Of Online Work Will I Be Doing?
As a Filipino virtual assistant at our company, the type of work you’ll do depends on your role, but all positions are essential to the overall success of the client. You’ll contribute to various initiatives to help improve our efficiency, employee morale, online presence, or client engagement. Regardless of your role, you will be a crucial part of our success.
What Is My Schedule?
Your schedule as a full-time virtual assistant is Tuesday through Saturday (12 MN to 8 AM Manila Time), leaving two days free for relaxation and personal time. If you ever feel like putting in some extra hours, paid overtime is available. However, this is entirely optional and up to you. The goal is to ensure you enjoy your role while maintaining a fulfilling life outside of work.
What Types Of Jobs Are Available?
We offer a variety of VA jobs for Filipinos tailored to different skills and interests, from graphic design, web development, content writing, and social media management to HR, accounting, and administrative support. Please check our virtual assistant job openings page to see if we have a role that fits your skill set and experience.
Is Remote Work Available For All Positions?
Yes, online work is available for all positions. We understand the benefits of a fully work-from-home setup, like having more time for your family or avoiding the daily commute (which saves time and money, too!). By working for us as a Filipino VA, you can enjoy a more flexible and balanced lifestyle.
For example, one of our VAs, Michelle, loves that she can start her day with a cup of tea in her own kitchen and still be fully productive from her home office (just a few steps away!). This arrangement allows her to maintain a great work-life balance (with her furbaby always by her side, to boot), and we’re excited for you to experience the same!
Can I Work Online Full-Time?
Yes, our virtual assistant jobs are permanent full-time, work-from-home positions. You’ll be working in a consistent, reliable role that provides the financial stability you need. You’ll enjoy the stability of a full-time position while working from the comfort of your home. It’s the best of both worlds—a steady, reliable job without the hassle of daily commutes.
Do You Offer Part-Time Positions?
At the moment, we’re focusing on hiring for full-time, online jobs in the Philippines only. We’ve found that it helps maintain the momentum and synergy within our teams. So, as much as we understand the appeal of part-time roles, we’re sticking to full-time opportunities for now.
How Stable Is The Job?
We understand the importance of job stability, especially in a remote work environment. Unlike freelance jobs, where income can be inconsistent and job security is uncertain, our company offers permanent, full-time online jobs with a fixed schedule. This ensures you have a reliable and steady income, providing peace of mind and financial stability.
Additionally, our support system ensures you have the assistance you need to succeed. While freelancers often work alone and juggle multiple clients, you’ll enjoy the consistent support of a dedicated work environment as part of our team.
What Tools And Platforms Will I Use?
As part of our work-from-home Philippine team, you’ll be using several key tools to help you perform your tasks efficiently. These include Teramind and eTimeProof for time tracking, Google Workspace (Docs, Sheets, and Drive) for collaboration and document management, and our own proprietary systems designed to streamline our processes.
Depending on your specific role, you might also use additional tools related to your tasks. For example, SEO VA jobs might involve using keyword research tools and analytics platforms, while customer support roles might use live chat interfaces. Don’t worry — we’ll provide all the training you need to get comfortable with these tools!
How Does The Team Stay Connected?
Keeping in touch is key in our remote work world. We’ve made Google Workspace our go-to for easy teamwork, where we can share files, chat, and collaborate efficiently. Each team hangs out in their respective Google Meet rooms during work hours, discussing projects, sharing the latest news, and tackling any issues together in real time. It feels just like we’re all in the same office, maintaining a sense of community and ensuring everyone is aligned with our goals.
Moreover, we regularly host virtual events to keep the team engaged and connected. With our tools and traditions, we ensure that everyone feels part of the family, fully supported, and pumped to be part of our team, no matter where they log in from.
Is There A Probationary Period For New Hires?
Yes, there is a probationary period for newly hired virtual assistants, usually lasting 3 to 6 months. During this time, we’ll get to know you better, assess your skills and performance, and see how well you fit in with our company culture and values. Think of it as a chance for both of us to make sure we’re a great match for a long-term, online work relationship. For those who really shine and show exceptional performance, the probationary period might be shorter.
Do You Accept Virtual Assistants From All Over The Philippines?
Yes, we do! As long as you have a stable internet connection and power supply, you are welcome to apply for any of our open virtual assistant jobs that suit you. Our VAs in the Philippines are spread out across the country, with employees from Davao, Metro Manila, Laguna, Rizal, Bulacan, Batangas, Cagayan de Oro, Iligan, and many other locations.
How Is Work Performance Reviewed?
One of the most important metrics we consider is your attendance. Simply showing up to work counts a lot, showing us your commitment and reliability. Plus, since our work is purely online, keeping a good attendance record should be easier and more flexible.
Of course, it’s not just about being there. What you actually do with your time is an essential part of your work performance assessment. Every month, we take a close look at both individual and team achievements. The criteria we use will vary depending on what team you’re on and your specific role.
Finally, we pay close attention to how you interact with team members. We expect professionalism and accountability from everyone, regardless of their position. Our company is big on having a positive, professional, and supportive team dynamic, so your attitude and teamwork skills really matter.
What Is The Team Structure Like?
Our team structure is all about smooth communication and easy collaboration. Each team is led by a friendly and devoted Team Leader (TL) who oversees operations and offers guidance. The assistant TLs support them, helping manage daily tasks and making sure everyone has the assistance they need.
We also have a dedicated HR liaison who is always ready to help with any personnel-related questions or concerns. This means you’ll always have someone to turn to for assistance. Our structure is designed to create a supportive and well-organized work environment where everyone knows their role and has the resources they need to succeed. We’re all about helping each other thrive!
Employee Compensation And Benefits
How Much Can I Earn As A Virtual Assistant In Your Company?
As a Filipino VA at Digital Careers PH, you can expect to earn above the average market rate. We believe in compensating our team members fairly for their skills and hard work. Along with a competitive salary, we offer various bonuses and incentives, ensuring you feel rewarded and valued for your contributions.
What Benefits Do You Offer?
Our current VAs love their perks! Our benefits package includes annual increases, performance bonuses, and various incentives like birthday perks and Christmas bonuses. We also support your internet and equipment needs for your online job, offer paid time off & sick leave benefits, and provide allowance you can use for government-mandated benefits or save for a rainy day.
Joining us through Digital Careers PH means accessing premium perks, from comprehensive health coverage to continuous career advancement opportunities. Elevate your career and enjoy top-notch benefits designed to boost your productivity and well-being. Experience the difference and see why working with us as a virtual assistant is a game-changer!
How Do I Get Paid?
To receive your payment, you need to send us an invoice detailing the work completed and hours logged. Our virtual assistants are paid through Paypal, our chosen online payment method, ensuring a fast and secure transaction.
When Do I Get Paid?
Our payment schedule revolves around bi-weekly payments. After each cut-off period, which spans from Saturday to Friday the following week, you’ll receive your payment within a few days. We process and send out payments promptly, so you can count on a steady, on-time income.
How Do I Ensure I Get Paid Fairly?
To ensure you are paid fairly for your work, we use time-tracking software. This allows you to log your hours accurately and provides transparency in the hours worked and tasks completed. By using this system, we can guarantee that you are compensated correctly for your time and effort.
Do You Offer Health Insurance?
Yes, we do! After you’ve been with us for a year, you’ll become eligible for our health insurance plan. We believe in taking care of our team, and this benefit is designed to support your health and well-being as a valued member of our family.
Do You Offer Paid Time Off Or Vacation Days?
We understand the importance of taking a break. After completing one year of service with our company, you will be eligible to take advantage of SLs and VLs. We want you to have the chance to relax and recharge, ensuring a healthy work-life balance.
How Many Vacation Leaves (VL) and Sick Leaves (SL) Are We Allowed to Take, and Are They Paid?
We offer both Sick Leave (SL) and Vacation Leave (VL) with the following terms:
- Sick Leave (SL): You are entitled to 3 to 5 days per year, depending on your length of service with the company. You can start using your sick leave after completing 6 months of employment.
- Vacation Leave (VL): You are entitled to 3 to 14 days per year, depending on your tenure. You can begin using your vacation leave once you’ve been regularized (i.e., after completing the probationary period).
Are Holidays Paid, And Do We Follow US Or Ph Holidays?
Yes, we pay for Philippine holidays. However, we only consider non-religious regular holidays as declared in the Philippine Official Gazette. These holidays include national holidays such as Independence Day, National Heroes Day, and Bonifacio Day, among others.
Are There Bonuses Or Performance Incentives?
Absolutely! We believe in rewarding our employees for their hard work and dedication. Our company offers various bonuses and performance incentives to recognize and encourage exceptional performance. These rewards are our way of saying thank you for going above and beyond in your role.
What To Know Before You Join
What Are The Requirements To Be A Work-From-Home VA?
To join our team as a virtual assistant, you’ll need a few key things. First, make sure you have a comprehensive resume and some experience relevant to the role you’re applying for. A reliable internet connection and a stable power supply (both with backups) are also essential for remote work.
Additionally, we’re looking for motivated individuals with the skills and drive to thrive in an online job. Meeting these requirements will set you up for success in
Do I Need To Be A College Graduate To Get An Online Job?
We don’t require a college degree! While having one can be advantageous, not having a degree is not a dealbreaker for us. We prioritize your experience and skills over formal education. Your diploma doesn’t limit your potential, as demonstrated by our current VAs. We have valued team members who didn’t complete their studies or got a degree in unrelated fields but still excelled in their roles. As long as you have the right abilities and a strong work ethic, you’re welcome to apply!
Do You Have Online VA Jobs For Students?
Yes, our work-from-home positions are open to students as well, as long as you fit the qualifications. We currently have virtual assistants who are doing a great job in their roles while continuing our studies. Our schedules don’t interrupt normal class hours, making it possible for our student VAs to balance both commitments. If you’re a student looking for an online VA job in the Philippines, we’d love to have you join our team.
Is There An Age Requirement?
There’s no specific age requirement! As long as you’re of legal working age and you think you’re a good fit, we want to hear from you. We’re all about your skills and talents, and we value your abilities and potential over your age.
Do I Need To Have Perfect English To Apply As A Virtual Assistant?
No worries if your English isn’t flawless! What’s really important to us is that you have solid written and verbal communication skills, and you should be able to talk comfortably in English with our team in California. We’re big on clear and effective communication because it’s key to working well together and keeping everything moving smoothly. If you’re able to share your thoughts and ideas in a clear and confident manner, you’ll do great! We look forward to seeing your application!
How Do I Apply As A Virtual Assistant?
We’ve made it easier than ever to be a part of our Filipino VA team! All you need to do is navigate to our careers page to see the list of available online jobs for virtual assistants. Browse through the listings, select the position that best matches your skills and experience, and select Apply. Fill out the application form, attach any required documents, and submit it. It’s that easy!
How Do I Know If My Application Was Received?
Once you’ve sent in your application, you’ll receive a confirmation message to let you know it has been successfully received. After that, please allow a few days for us to review it and get back to you. Depending on the number of applications we’re handling, it might take up to a week — but rest assured, we’re making sure to give each one a thorough look. We appreciate your patience and look forward to reviewing your application!
How Can I Track The Status Of My Application?
Our recruiter will contact you with updates on the status of your application. If you’re eager for an update or have any questions, feel free to message them directly as well. We’re here to keep you informed throughout the process and ensure you have a smooth experience!
Becoming A Part Of Our Team
How Do You Screen Applicants?
First, we carefully review every resume that comes our way, whether through our website or directly to our inbox. We examine each candidate’s work history, skills, and qualifications to determine if they’re a strong match for the role. If someone’s profile really matches what we’re looking for, we’ll contact them for an interview to get to know them better and see what they could bring to the table.
How Long Does The Hiring Process Take?
The hiring process typically takes about one to two weeks to complete. This time frame allows us to thoroughly evaluate candidates. We aim to keep things moving efficiently while making sure we find the right fit for our team.
How Many Interviews Can I Expect To Go Through?
You can expect to go through three levels of interviews. These stages are designed not only to assess your skills and qualifications for the job but also to ensure that you are a good fit for the company culture. We believe that finding the right match is crucial for both the success of the individual and the team, so each level of the interview process helps us get to know you better and understand how you will contribute to our collaborative and dynamic work environment.
How Can I Prepare For The Interview For A VA Job?
Preparing for an interview can be both exciting and nerve-wracking, but we’ve got some tips to help you feel ready and confident. Start by thoroughly reviewing the VA job description, and think about how your skills and experiences match the role. Practice talking about your past experiences, skills, and achievements that are relevant to the position. It’s also a great idea to prepare some thoughtful questions about the role of a virtual assistant, the team, or our company culture to show your genuine interest.
On the day of the interview, make sure your technology is working smoothly and that you have a quiet, comfortable place to talk. Take a few deep breaths, stay calm, and just be yourself — this is your chance to shine and see if we’re a great fit for each other. Good luck, and we’re really looking forward to meeting you!
What’s Next After Receiving A Virtual Assistant Job Offer?
Congratulations on receiving a job offer! We’re thrilled to have you join our team. Here’s what to expect next: We’ll give you some time to review the offer letter. It will include details about your role, salary, benefits, and other important information. If you have any questions or need clarification, don’t hesitate to reach out to us — we’re here to help.
When you’re ready to accept the offer, follow the instructions provided in the letter. You’ll need to get a medical evaluation (which we’ll reimburse) and send the results along with your signed letter. After that, we’ll share all the details about your start date, the onboarding process, and any additional steps you need to take. We’re excited to welcome you to the team and support you as you begin this new journey with us!
What Is The Onboarding Process?
We have a thorough onboarding process to help you get started smoothly. First, you’ll have a session with our HR, where you’ll learn about our company culture, rules, tools, and other important stuff. It’s a great way to get a feel for how we do things around here.
Next, you’ll have a 1-on-1 onboarding with your TL This is where you’ll dive into the details of your role, learn more about the specific tasks you’ll be handling, and see how you fit into the team. It’s a perfect time to ask questions and get a clear picture of your responsibilities. We’re all about making sure you feel comfortable and ready to rock your new virtual assistant job.